Once you see “ Sign-in options,” choose that and select the PIV card icon and enter your PIV PIN when prompted. Depending on your screen resolution you may have to scroll a little to see this and this could take a few seconds to show up (be patient). If you are you using PIV, wait for the “ Sign-in options” to populate under the username password box.Once the desktop opens, if you are not using PIV (PIV exempt), enter your username and password.For browsers other than Internet Explorer an *.ica file will download once you select an option and will show in the bottom-left of your browser.Choose a desktop or application from the storefront.First time users, install VA CAG Client.If you do not, choose the username and password option, enter your username and password.
If you have a PIV card, insert your PIV card into the reader.(Make sure to bookmark so you can get back to it easily for future connections to CAG. Internet Explorer will open Citrix automatically, but other browsers will download an ica file that you will need to click to open (see step 9).
Edge Legacy will work but can be problematic, and Firefox does not work.
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